1.WARRANTY AND RETURNS

 

     All new products are guaranteed for 2 years from the moment of delivery, with respect to the lack of conformity with the product in accordance with the provisions of Law 23/2003 of 10 July 2003 on Guarantees in the Sale of Consumer Goods.

 

     For all purposes, delivery of the product will be understood to have taken place at the moment that it appears on the delivery note.

 

 2.RIGHT OF WITHDRAWAL

 

     The CLIENT has the right to withdraw from the purchase within a period of 14 calendar days without the need for justification.

 

     The withdrawal period shall expire after 14 calendar days from the day on which the CUSTOMER or a third party indicated by the CUSTOMER, other than the carrier, acquired material possession of the product purchased.

 

    In order to exercise the right of withdrawal, THE CUSTOMER must notify info@kingpalm.es of its decision to withdraw from the contract by means of an unequivocal statement which may be sent by post or e-mail to any of the following addresses:

 

   Mail: C/ La Palma 42, 28004 Madrid.

 

   

   E-MAIL: info@kingpalm.es

 

     You may use the model withdrawal form below, although its use is not obligatory.

 

     You also have the option of completing and sending the model withdrawal form electronically via our website, see electronic form on the website. If you make use of this option, we will inform you by e-mail without delay after receipt of your e-mail that we have received your cancellation.

 

     In order to comply with the withdrawal period, it is sufficient that the communication concerning your exercise of this right is sent before the expiry of the withdrawal period.

 

     The material must be returned to: C/ La Palma 42, 28004 Madrid.

    

     Without undue delay and, in any case, no later than 14 calendar days from the date on which you communicate your decision to withdraw from the contract. The deadline shall be deemed to have been met if you return the goods before this period has expired.

 

   The material must be returned in perfect condition and in the packaging and documentation with which it was received.

 

   In the event of cancellation, THE CLIENT must assume the direct cost of returning the goods, sending them by a transport agency, carriage paid.

 

   THE COMPANY will return all payments received from THE CUSTOMER on a purchase voucher, including the cost of sending the material (with the exception of the additional costs resulting from the CUSTOMER'S choice of a delivery method other than the least expensive method of ordinary delivery that we offer) without undue delay and, in any case, no later than 14 calendar days from the date on which THE CUSTOMER informs us of their decision to withdraw from the purchase.

 

     SPACESEED, S.L. shall proceed to carry out said reimbursement using the same means of payment used by the CUSTOMER for the initial transaction, unless the CUSTOMER has expressly provided otherwise. In any case, it will not incur any expenses as a result of the refund, except for the return postage, which will be paid by the CLIENT.

 

    THE COMPANY may withhold reimbursement until it has received the goods, or until THE CUSTOMER has provided proof of the return of the goods, whichever condition is met first.

 

 

 

 

MODEL WITHDRAWAL FORM

 

(this form is only to be completed and returned if you wish to withdraw from the purchase)

 

For the attention of

 

XXXXXXXX

 

Tel. XXXXXX

 

E-Mail: XXXXXXXX

 

   I hereby inform you that I withdraw from the purchase of the following material:

 

 

XXXXXXXX

 

   -Signature of THE CUSTOMER (only if the form is submitted on paper)

 

 

 

 

   -Date :

 

 

3. VALIDITY OF THE PURCHASE PROCEDURE AS PROOF OF ACCEPTANCE AND COMPLETION OF THE CONTRACT

 

     Both parties expressly declare that the acceptance of the COMPANY's service offer by THE CUSTOMER is carried out by following the purchase procedure described in section 6, PURCHASE PROCEDURE.

 

     The fact of following telematically all the steps for the purchase process of the products and complements by THE CUSTOMER, supposes the complete and express acceptance of the present general contracting conditions, understood as sufficient to enter into the contract.

 

     The contract will be perfected from the date on which the CUSTOMER expresses its conformity with the contracting conditions published at the time of making the purchase, and must select the form of acceptance of the same.

 

4. PARTIAL NULLITY

Should any part of these terms of service be unlawful and therefore invalid, this shall not affect the other provisions which are in accordance with the law. The parties undertake to renegotiate those parts of the conditions of service that are invalid and to incorporate them into the remaining conditions of service.

 

 

5. APPLICABLE LAW AND JURISDICTION

 

 

     For all litigious matters or those concerning the Kingpalm Web Site or any of those that depend on it, Spanish legislation will be applicable, and the ASOCIACIÓN ESPAÑOLA DE ARBITRAJE ELECTRÓNICO will be competent to resolve all conflicts arising from or related to the use of this Web Site.

 

     Both parties declare that they expressly accept the following clause of submission to arbitration:

 

     The parties declare their willingness and expressly accept that any dispute, discrepancy, question or claim resulting from the execution or interpretation of this contract shall be resolved by arbitration in equity or law, accepting the Arbitration Agreement, expressing their unequivocal willingness to submit to the Arbitration of the Spanish Association of Electronic Arbitration. Arbitration Association pending registration in the National Register of Associations of the Ministry of the Interior, in accordance with its Internal Regulations in force, which the parties declare to be aware of as they are published on the website of the Spanish Association of Electronic Arbitration; likewise, the parties accept and agree that the Spanish Association of Electronic Arbitration may appoint the arbitrator(s); and to comply in all its terms with any Award that may be issued.

 

 

     Likewise, in compliance with Organic Law 15/1999, of 13 December, on the Protection of Personal Data, the parties are informed that AEAE complies with the mandatory technical and organisational security measures aimed at guaranteeing the confidentiality of the information provided. This information will be included in the files owned by the Spanish Association of Electronic Arbitration in order to manage the arbitration procedure and any other service or activity derived from the fulfilment of its Statutes and/or Regulations. The data subject to processing may be communicated to third parties directly related to the fulfilment and correct development of the purposes indicated. The Spanish Association of Electronic Arbitration may send information and/or documents related to the arbitration procedure, as well as other information that it considers to be of interest to any of the parties, by postal or electronic means. However, the owner of the data may exercise their rights of access, rectification, cancellation or opposition by writing to the Spanish Association of Electronic Arbitration.

 

 

 

     For any clarification on the present general conditions or to make any claim related to their purchase, THE CLIENT may contact THE COMPANY by the means they consider most appropriate.